Using the tracking number  emailed you will be able to track the progress of your parcel online.

Once your order is packaged we will email you a tracking number for your order.

We use  ....................

We cannot take responsibility for your order once it leaves our offices.  All delivery issues should be addressed directly with the Courier, though we will contact and track your consignment with the Courier for you, if any problems arise.  At extra cost we can offer next day guaranteed service – phone to discuss. We cannot take responsibility for your order once it leaves our offices.  All delivery issues should be addressed directly with the Courier, though we will contact and track your consignment with the Courier for you, if any problems arise.  At extra cost we can offer next day guaranteed service – phone to discuss.

Sorry, we do not offer refunds on Custom Orders.  Stock Items can be returned with a Returns Authorisation within three days of original purchase.  Return Authorisations will be issued  only for undamaged stock in its original state and packaging at the buyer’s expense.

Custom Printed Orders cannot be exchanged.  Stock items can be exchanged within 14 days or original purchase with an Exchange Authorisation Number.  Authorisation will only be issued for undamaged stock in its original state and at the Buyers Expense.

Custom printed orders are not accepted for return.  Stock Items can be returned with a Returns Authorisation within three days of original purchase.  Return Authorisations will be issued  only for undamaged stock in its original state and packaging at the buyer’s expense.

We do not guarantee any colour matching or exact colour print.  If you want precise pantone matching you will need to inform us of this at the time of order.  However, ink reacts differently on different  print papers and if ordering products on differing medias there may be slight differences; and this should be taken into consideration.  We will,  however, do our best to achieve the closest possible result. Read More ...

With our online design system, we can only print from the information supplied. A proof will be emailed to you for ‘sign-off’ before manufacture.  We encourage you to double-check all information, graphics and colours at this time. With our online design system, we can only print from the information supplied. A proof will be emailed to you for ‘sign-off’ before manufacture.  We encourage you to double-check all information, graphics and colours at this time. Read More ...

Your package should be checked for damage before signing for with the Courier. If the package is damaged, you should contact us immediately in order that we can take up the matter with the Courier. Your package should be checked for damage before signing for with the Courier. If the package is damaged, you should contact us immediately in order that we can take up the matter with the Courier. Read More ...

Your claim will be investigated.  We strive to ensure our customers are satisfied with our service and we will do our utmost to resolve any problem that may arise.

Our usual response time is within 24 hrs. In many cases this will be sooner.

Out of hours you can email sales@nowgroup.co.uk and we will respond the following morning if after 5.30 p.m. or the same day if before 8.30 a.m.  Please send all your contact information, name – email address – phone number. Out of hours you can email sales@nowgroup.co.uk and we will respond the following morning if after 5.30 p.m. or the same day if before 8.30 a.m.  Please send all your contact information, name – email address – phone number.

sales@nowgroup.co.uk Tel: +44 (0) 1691 680833 sales@nowgroup.co.uk Tel: +44 (0) 1691 680833

Mon – Friday 8.30 a.m. – 5.30 p.m. Saturday – By appointment Bank Holidays - closed Mon – Friday 8.30 a.m. – 5.30 p.m. Saturday – By appointment Bank Holidays - closed

Now Signs (part of the Now Group) Unit G, Cambrian Buildings,Coney Green Oswestry, Shropshire  SY11 2JL  United Kingdom +44 (0) 1691 680833 sales@nowgroup.co.uk Now Signs (part of the Now Group) Unit G, Cambrian Buildings,Coney Green Oswestry, Shropshire  SY11 2JL  United Kingdom +44 (0) 1691 680833 sales@nowgroup.co.uk

If you don’t  see an order confirmation at the time of order, or you do not receive an email confirmation your order may not have processed correctly.  Please contact us immediately in order that we can check to see if your order and payment have been processed.

After placing your order you will receive an email order confirmation that you can print and retain.

Visa  Mastercard ..... Read More ...

For  custom orders - once printing is started there is no way to cancel or resell it to another customer.These are our standards terms.  Please keep this in mind as when you approve artwork and place order, the order cannot be cancelled.  Should you for some reason, not be happy with the artwork that we have produced then you should not approve the artwork with ourselves.   For stock items  we offer a full refund (see Returns Policy).

Orders before 4.30 p.m. will go into production within 1 hr.  This is the only time that an order may be changed.   Orders after 4.30 p.m. will not go into production until the following day and will be in production by 10.00 a.m.

Whilst our website is the best and easiest way to place an order we do accept orders by phone.

Your receipt will be emailed to you on completion of your order.  If you are  missing your receipt you can contact us for a copy.

When you checkout on the website your order will be placed on the system and an email receipt forwarded to you.  This is your confirmation that your order was submitted onto our system.

A 24 hr service is available on some products. – telephone to confirm pricing and availability.

As soon as the order is ready for despatch you will be able to track the consignment number with the Courier.

Standard turn-around time 2 – 3 days.  Some items may take longer – you will be notified at time of order.

You will receive your artwork proof within 48 hrs

The information is retained on our secure server with your project files.

We use Paypal – through Google’s secure site.  This is a very safe service.

We ask for your email address to allocate you space on our server for your designs, files and orders.  If you don’t want to share your private email address you can use a work email address or obtain a free email address from any of the online email services.  The information is retained on our secure server with your project files